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Kaesler (“us”, “we”, “Kaesler” or “Kaesler Wines”) recognises the trust you are placing in us by providing your personal details and we are committed to the protection of your personal information. The Policy applies to and is adopted by all Kaesler employees, related entities and associated companies and contractors which are subject to the Privacy Act 1988.
Kaesler collects information in a number of different ways including directly, indirectly and through third parties. These include (but are not limited to) the following:
Depending on your purpose for contact, the information we collect from you may vary. The information may include (but is not limited to) the following:
If you provide Kaesler with direct debit or direct credit details, we will only disclose those details to our bank to facilitate the provision of that service.
Although we may use your personal information as stated above, we may also use your personal information for secondary purposes. We may communicate news, promotional offers or special events to you or we may use personal information for marketing, research, planning and product development purposes. We use this information to conduct our business, to provide and market our services, to communicate with you to provide or promote our services and to help us manage and enhance our services. Where you have consented to receiving these communications from us, that consent will remain current until you advise us otherwise. However, you can opt out at any time by contacting our Privacy Officer or by unsubscribing to our commercial electronic messages as set out below.
You will only receive emails from us if:
Kaesler will destroy information if the information could not have been lawfully collected by us if we had solicited it.
If you, or a company you work for, supplies goods or services to Kaesler, we may collect personal information about you in connection with the provision of those goods or services, either directly from you or from that company. This information may include your name, date of birth, contact information, and any other information you provide. This information will be used for the purposes of managing the provision of those good or services.
We may also collect the following information from you:
We use this information so that we can tell which pages are the most popular and where people spend most of their time. We use this information to improve our website. In some circumstances we may collect personal information about an individual from a third party, for example, to analyse traffic at our website. If this information is linked with personal information we hold about you as set out above, this information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.
We may disclose your personal information to the following overseas recipients:
All personal information collected by Kaesler is held securely, whether on our physical files, in our computer systems or in a database (which may be hosted by Kaesler or a third party on our behalf). This information is only made available to Kaesler staff, contractors and third parties to a level that is necessary for them to perform their duties.
We will use all reasonable endeavours to keep your personal information in a secure environment, however, this security cannot be guaranteed due to the nature of the internet. We take reasonable steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information we will take reasonable steps to destroy it. These measures are designed to assist in your personal information not being accessed by unauthorised personnel, lost or misus ed. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us (contact details below).
In order to maintain the security of your personal information Kaesler may require you to provide proof of your identity before discussing any personal information and we may ask you to specify what information you require. Ways in which we may ask you to provide proof of identity may include (but are not limited to) the following:
All reasonable steps are taken by us to ensure that your personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us (details below) and subject to the exceptions set out in the Privacy Act 1988, you may seek access to and correction of the personal information which we hold about you and we will take all reasonable steps to correct it within a reasonable timeframe.
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact us (details below). We may ask you to lodge your complaint in writing. Any complaint will be investigated by our Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made (usually within 30 days). If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (details below).
This privacy policy relates to our current privacy standards. We may periodically amend our Privacy Policy in accordance with the Privacy Act 1988 and other relevant laws. It is your responsibility to ensure you understand our current Privacy Policy. The most current version of our Privacy Policy is located on our website and can be obtained by contacting our Privacy Officer.
By using or subscribing to our services or by purchasing our products without written objection, you agree to Kaesler using your personal information in accordance with our Privacy Policy.
Should you have any questions or complaints about our Privacy Policy, please contact us:
For more information on privacy in Australia, please visit the Australian Commonwealth Government’s Office of the Australian Information Commissioner’s website at www.oaic.gov.au.